Terms & Conditions
Effective Date: May 1, 2025
Welcome to Luxe Home Refresh. By scheduling a service with us, you agree to the terms outlined below. These terms are designed to ensure clarity, fairness, and mutual respect.
1. Services
We provide residential cleaning services as described on our website, including:
Standard home cleaning
Deep cleaning
Pre-listing cleaning for real estate professionals
Pre-listing cleaning is intended to prepare homes for staging, photography, and open houses. Please note:
We do not provide staging, organizing, or interior design services
Homes must be in a cleanable state and accessible, with utilities (water, electricity) active at the time of service
If excessive clutter, staging items, or construction debris is present, we may adjust the scope or reschedule at our discretion
A walk-through by the realtor or homeowner is recommended prior to photography or listing
Our services do not include:
Deep cleaning of hazardous materials
Mold remediation
Pest removal
Biohazard cleanup
If you have preferences or special instructions, please share them when booking. We do our best to accommodate reasonable requests.
2. Scheduling and Cancellations
We understand that plans can change.
Please cancel or reschedule at least 24 hours in advance
Cancellations made with less than 24 hours’ notice may be subject to a fee
If we arrive and cannot access the property due to no prior notice, the appointment will be considered a missed service, and a fee may apply
3. Payment
We accept Venmo or cash at the time of service.
Payment is due at the time of service
If payment is not received within 24 hours, we reserve the right to charge a late fee or decline future bookings
For realtor services, we may request payment in advance or upon invoice, depending on the agreement
4. Access
You are responsible for providing access to the property at the scheduled time. Please ensure any gate codes, keys, or instructions are shared in advance.
5. Safety
We reserve the right to decline or stop service if conditions are unsafe for our team. This includes aggressive pets, hazardous environments, or situations that put health or safety at risk.
6. Pets
We’re happy to work in pet-friendly homes. For the safety of both your pets and our team, please secure animals during our visit.
7. Satisfaction Guarantee and Follow-up Visits
If something wasn’t cleaned to your expectations, let us know within 24 hours. We’ll do our best to make it right. Requests made after 24 hours may not be eligible for follow-up service.
Additional cleaning requests following the original appointment may be treated as a new service and are subject to availability and additional charges.
8. Limitations of Liability
We treat every home with care. However, Luxe Home Refresh is not responsible for:
Pre-existing damage or normal wear and tear
Items not disclosed as fragile or high-value
Reactions to standard cleaning products, unless notified in advance
Damages reported more than 24 hours after service completion
Changes in cleanliness due to showings, foot traffic, open windows, or staging that occurs after our team leaves
Visual outcomes in listing photos, as lighting, staging, and photography variables may affect appearance
9. No Warranties
Luxe Home Refresh provides all services and website content “as is,” without warranties of any kind, either express or implied. This includes, but is not limited to, implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
10. Insurance
Luxe Home Refresh is fully insured. Proof of insurance can be provided upon request.
11. Changes to These Terms
We may update these Terms & Conditions at any time. The most current version will always be available on our website.
12. Governing Law
These Terms are governed by the laws of the State of California. Any disputes will be resolved in the courts of Alameda County, California.
📧 Questions?
Reach us at hello@luxehomerefresh.com — we’re happy to clarify anything.